We ship to almost every country. Within Europe and the USA we use third party fulfilment services as much as possible to accelerate shipping time and reduce costs. Unfortunately we no longer ship to Hong Kong, Japan, Singapore, India, UAE and Israel, due to the high percentage of lost shipments. We apologize for the inconvenience.
Some products that are out of stock in certain locations will be shipped from Europe to the location requested.
- We can currently offer free shipping only to the EU and to the US.
Shipping delays vary a lot by country and with the surge in global shipments in 2020 we've noticed a lower predictability on shipping delays. As a rule of thumb shipping is about 1 week within Europe and USA and 2-4 weeks outside of that. We ship using national post office with tracking numbers.
All products are returnable for a full refund excluding the shipping costs, however return costs are at the charge of the customer. Returned empty oil bottles will not be refunded, it's cheaper for you (and the world) that you recycle your glass bottles locally.
Our brushes have a standard warranty covering 1 year of regular use. This warranty can be extended to Lifetime Warranty by registering your purchase on our Warranty Registration page.
The warranty covers the wood and bristles and assembly of the brush. When used for regular use. It does not cover misuse or lack of cleaning. We recommend you clean and oil your brush once a month. See our beard brush cleaning guide on how to keep your brush in great condition.
This warranty does not cover beard oils. Just saying.
Ordered this 4 weeks ago, sent numerous emails and have no response. Very disappointed